At maya99, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming framework is built to protect every Filipino player — with real tools, clear limits, and genuine support when you need it most.
maya99 gives every registered player access to a full suite of responsible gaming tools — available directly from your account dashboard, any time you need them.
Set daily, weekly, or monthly deposit caps on your maya99 account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling-off period.
Set a maximum session duration so maya99 automatically logs you out after a defined period. You can also enable session reminders that notify you every 30, 60, or 90 minutes — a simple nudge to take a break and step away from the screen.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time your account is temporarily suspended — you cannot log in, deposit, or place bets. The cool-off cannot be cancelled once activated.
For players who need a longer break, maya99 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is irreversible for the chosen duration and blocks all access to your account and any new registrations.
Define the maximum amount you are comfortable losing in a given period. When your net losses reach the set threshold, maya99 will prevent further betting until the limit period resets. This tool is especially useful for players who want to stay within a strict entertainment budget.
Reality check notifications pop up at intervals you choose, showing you exactly how long you have been playing and your net win/loss for the session. These gentle reminders help you stay grounded and make informed decisions about whether to continue playing.
Activating self-exclusion on maya99 takes less than two minutes. Here is exactly how to do it — no waiting, no runaround.
Once self-exclusion is active, maya99 will also suppress any marketing communications to your registered email and mobile number for the duration of the exclusion period. We take this seriously — if you believe you are receiving promotional messages during an active self-exclusion, contact our support team immediately.
Visit maya99.app and log in using your registered email and password. Make sure you are on a secure, private connection before proceeding.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings. All player protection tools are grouped here for easy access.
Select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Read the confirmation notice carefully before proceeding.
Click "Confirm Self-Exclusion." Your account will be locked immediately. You will receive a confirmation email to your registered address. The exclusion cannot be reversed during the chosen period.
Problem gambling can affect anyone — regardless of income, background, or how long you have been playing. Recognising the early warning signs is the first step toward getting help.
You spend more money on gambling than you originally planned, and find it difficult to stop once you start playing.
You chase losses — continuing to bet in an attempt to win back money you have already lost, often making the situation worse.
Gambling is affecting your relationships with family, friends, or colleagues in Manila, Cebu, Davao, or wherever you are based.
You feel restless, irritable, or anxious when you are not gambling, or when you try to cut down on your play.
You are borrowing money, selling possessions, or neglecting bills and financial obligations to fund your gambling activity.
You lie to people close to you about how much time or money you spend on gambling, or feel the need to hide your activity.
Gambling has become your primary way of coping with stress, loneliness, depression, or other emotional difficulties.
You have tried to stop or reduce your gambling multiple times but have been unable to maintain control over your behaviour.
If you answered yes to any of these questions, it may be time to take a break and seek support. You are not alone — help is available.
Contact our support team at
[email protected]
maya99 operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). As a PAGCOR-regulated platform, we are required to implement and maintain responsible gaming measures that meet or exceed the standards set by the regulator.
PAGCOR's responsible gaming programme is one of the most comprehensive in Southeast Asia, covering player protection, problem gambling prevention, and operator accountability. maya99 fully supports and participates in PAGCOR's responsible gaming initiatives.
Filipino players who wish to learn more about PAGCOR's responsible gaming resources and support programmes are encouraged to visit the official PAGCOR website or contact PAGCOR directly through their official government channels.
We will never market to vulnerable players. Our promotional communications are never sent to players who have active cool-off periods, self-exclusions, or who have flagged themselves as at-risk.
We will enforce age verification without exception. Every player must pass KYC before playing. No exceptions, no workarounds — 21+ is a hard requirement on maya99.
We will make responsible gaming tools easy to find. Our player protection tools are always one click away in your account dashboard — never buried in menus or hard to access.
We will train our support team to recognise problem gambling. Our customer support agents are trained to identify signs of problem gambling and to respond with empathy, not pressure.
We will honour all self-exclusion requests immediately. There is no delay, no "are you sure?" loop, and no attempt to retain players who have chosen to exclude themselves.
We will continuously improve our responsible gaming framework. We review our player protection policies regularly and update them in line with PAGCOR guidance and international best practices.
Every tool listed below is available free of charge to all registered maya99 players. Access them anytime through your account settings.
Daily, weekly, monthly caps on how much you can deposit.
Cap your net losses per day, week, or month automatically.
Auto-logout after a set play duration to prevent long sessions.
Periodic pop-up reminders showing your session time and balance.
Short-term account suspension from 24 hours up to 30 days.
Long-term or permanent account block for serious breaks.
Full log of your bets, deposits, and session durations.
24/7 live support from trained agents who understand problem gambling.
Gaming at maya99 is meant to be entertaining — a fun way to enjoy slots, live casino, bingo, and sports betting from anywhere in the Philippines. Set your limits, play within your means, and keep it enjoyable.
21+ only | PAGCOR regulated | Play responsibly | Set your limits before you play