At maya99, your personal data is treated with the highest level of care and confidentiality. This Privacy Policy explains exactly what we collect, why we collect it, how we use it, and the rights you hold as a data subject under Philippine law.
We built our privacy framework around the Philippine Data Privacy Act of 2012 and international best practices — so you can play with confidence.
All personal information stored on maya99 servers is encrypted using industry-standard AES-256 encryption. Your account credentials, payment details, and KYC documents are never stored in plain text.
Identity documents submitted for KYC verification — such as your Philippine passport, driver's licence, or UMID — are processed through secure, access-controlled systems and are never shared with unauthorised parties.
maya99 does not sell, rent, or trade your personal data to third-party marketers or data brokers — ever. Your information is used solely to operate the platform and comply with our legal obligations.
Our data practices are fully aligned with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines. We are registered with the National Privacy Commission (NPC) as required by law.
As a maya99 player, you have the right to access, correct, and request deletion of your personal data at any time. Submit a data subject request through our support team and we will respond within 15 business days.
Promotional emails, SMS notifications, and in-app messages from maya99 are always opt-in. You can withdraw your marketing consent at any time through your account settings or by contacting our support team directly.
maya99 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the maya99 website at maya99.app and all associated services, games, and features.
This Privacy Policy describes how maya99 collects, uses, stores, shares, and protects your personal information. It also outlines the rights you hold as a data subject under the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.
By accessing or using the maya99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.
Scope: This Privacy Policy applies to all personal data collected through the maya99 website, mobile-optimised platform, live chat support, email communications, and any other channel through which you interact with maya99. It applies to registered players, prospective players, and general visitors alike.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together form the complete agreement governing your use of the maya99 platform.
maya99 collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include:
When you create a maya99 account, we collect:
To comply with PAGCOR regulations and anti-money laundering (AML) requirements, we may collect:
Sensitive Personal Information: Under the Data Privacy Act of 2012, certain categories of data are classified as sensitive personal information and are subject to stricter protections. Where maya99 processes sensitive personal information (such as government ID numbers), we apply additional security controls and process such data only to the extent strictly required by law or regulation.
maya99 collects personal data through the following channels:
maya99 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, contact details |
| Age and identity verification (KYC) | Date of birth, government ID, proof of address |
| Processing deposits and withdrawals | Financial transaction data, payment method details |
| Providing gaming services and personalisation | Gaming activity data, session data |
| Anti-money laundering (AML) compliance | Financial data, KYC documents, source of funds |
| Fraud detection and platform security | IP address, device data, transaction patterns |
| Responsible gaming monitoring | Gaming activity, session data, self-exclusion status |
| Customer support and dispute resolution | Communications data, account history |
| Sending transactional notifications | Email address, mobile number |
| Sending marketing communications (with consent) | Email address, mobile number, gaming preferences |
| Platform analytics and improvement | Technical data, usage patterns (aggregated/anonymised) |
| Regulatory reporting to PAGCOR | Account data, transaction data, KYC records |
Marketing Communications: maya99 will only send you promotional emails, SMS messages, or in-app notifications if you have explicitly opted in to receive them during registration or through your account settings. You can withdraw this consent at any time.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, maya99 processes your personal data on the following legal bases:
maya99 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
Third-Party Agreements: All third parties with whom maya99 shares personal data are required to process that data in accordance with the Data Privacy Act of 2012 and are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to maya99.
maya99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The types of cookies we use are:
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the maya99 platform, including logging in to your account.
No Third-Party Ad Tracking: maya99 does not use third-party advertising networks or allow external advertisers to place tracking cookies on our platform. Your gaming behaviour data is never shared with external ad platforms.
maya99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
maya99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Your Responsibility: While maya99 takes every reasonable precaution to protect your data, you also play a role in keeping your account secure. Never share your password with anyone, use a strong and unique password for your maya99 account, and contact our support team immediately if you suspect unauthorised access to your account.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by maya99:
You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
You may request a copy of the personal data maya99 holds about you, along with information about how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting prior processing.
If you believe maya99 has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact our Data Protection Officer (DPO) using the details provided in Section 14. We will respond to all data subject requests within 15 business days of receipt. In complex cases, this period may be extended by a further 15 business days, and we will notify you of any such extension.
Identity Verification: To protect your privacy, maya99 will verify your identity before processing any data subject request. You may be asked to provide a copy of a government-issued ID to confirm that the request is being made by the account holder.
The maya99 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing casino-style gambling. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and return any deposited funds to the payment method used, subject to verification.
Parental Notice: If you are a parent or guardian and believe your child has registered on the maya99 platform, please contact our Data Protection Officer immediately at the details provided in Section 14. We will investigate and take appropriate action without delay.
maya99 primarily stores and processes your personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where we use internationally hosted cloud infrastructure or third-party software platforms.
Where such cross-border transfers occur, maya99 ensures that appropriate safeguards are in place to protect your personal data, including:
By using the maya99 platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
maya99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws and regulations, or the services we offer. The most current version of this Privacy Policy will always be available at maya99.app/privacy-policy.
When we make material changes to this Privacy Policy, we will notify registered players by email and/or by displaying a prominent notice on the maya99 platform at least 14 days before the changes take effect. Your continued use of the platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how maya99 is protecting your personal data. The date at the top of this page indicates when the policy was last updated.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by maya99, please contact our Data Protection Officer (DPO):
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated. The NPC can be reached through their official government website and offices in Manila.
Governing Law: This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
Now that you know how maya99 protects your personal data, you can enjoy our full range of casino games, live dealers, and sports betting with complete peace of mind. Join thousands of Filipino players who trust maya99 every day.
21+ only | PAGCOR regulated | Play responsibly