Frequently Asked
Questions

Registering on maya99 is straightforward. Visit maya99.app and click the registration button on the homepage. You will need to provide a valid email address, create a secure password, and enter your full name and date of birth as they appear on your government-issued ID. After submitting your registration form, you will receive a verification email — click the link inside to activate your account. Before you can make your first deposit or place any bets, you must complete KYC (Know Your Customer) verification by uploading a valid Philippine government ID such as a passport, driver's licence, UMID, or PhilSys National ID.

maya99 accepts the following Philippine government-issued IDs for KYC verification: Philippine Passport, Driver's Licence (LTO), Unified Multi-Purpose ID (UMID), PhilSys National ID, SSS ID, GSIS ID, PRC ID, and Voter's ID. You will need to upload a clear photo or scan of the front and back of your chosen ID. In some cases, a selfie holding your ID may also be required. KYC verification is typically completed within 24 to 48 hours on business days. You will receive an email notification once your account has been verified.

Go to the maya99 login page and click "Forgot Password" below the login form. Enter the email address associated with your account and click Submit. You will receive a password reset link in your inbox within a few minutes — check your spam or junk folder if it does not arrive. Click the link, enter your new password (at least 8 characters, mixing letters, numbers, and symbols is recommended), and confirm it. Your new password will be active immediately. If you no longer have access to your registered email address, contact our support team directly at [email protected] for account recovery assistance.

No. maya99 strictly enforces a one-account-per-player policy. Each player is permitted to hold only one registered account. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue before it affects your primary account.

maya99 supports a wide range of payment methods popular among Filipino players. For deposits and withdrawals, you can use GCash, PayMaya (Maya), BPI (Bank of the Philippine Islands), BDO (Banco de Oro), and Metrobank. GCash and PayMaya are the most popular options due to their speed and convenience — most GCash transactions are processed in real time. Bank transfers are also reliable but may take slightly longer depending on your bank's processing schedule.

The minimum deposit on maya99 varies by payment method. For GCash and PayMaya, the minimum deposit is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with PAGCOR anti-money laundering requirements. All deposits are credited to your maya99 account in Philippine Peso (PHP).

Withdrawal processing times on maya99 depend on your chosen payment method. GCash and PayMaya withdrawals are typically processed within 15 to 30 minutes after approval. Bank transfers to BPI, BDO, or Metrobank generally take 1 to 3 business days, depending on your bank's internal processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. The minimum withdrawal amount is ₱200 for e-wallets and ₱500 for bank transfers. Your account must be fully KYC-verified before any withdrawal can be processed.

maya99 does not charge any fees on deposits. For withdrawals, maya99 also does not impose platform-side withdrawal fees. However, please note that your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees or charges, which are outside of maya99's control. We recommend checking your payment provider's fee schedule before initiating a withdrawal. All amounts displayed in your maya99 account are in Philippine Peso (PHP).

If your deposit has not reflected in your maya99 account within 30 minutes for GCash/PayMaya or 24 hours for bank transfers, please take the following steps: First, check your payment app or bank statement to confirm the transaction was successfully debited. If it was, take a screenshot of the transaction confirmation showing the reference number, amount, date, and time. Then contact our support team at [email protected] with this screenshot attached. Our team will investigate and manually credit your account if the payment is confirmed on our end. Do not make a second deposit until the first one has been resolved.

maya99 offers a generous welcome bonus package for new Filipino players who complete registration and make their first qualifying deposit. The welcome offer typically includes a deposit match bonus and free spins on selected slot games. The exact bonus amount and terms are displayed on the promotions page at the time of your registration. To claim the welcome bonus, you must opt in during the registration process or on your first deposit screen — bonuses are not automatically applied unless you actively select them.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute 10% to 20%. Always read the specific terms attached to each bonus offer on maya99 before claiming it.

Yes, all bonuses on maya99 have an expiry date. Most bonuses must be used and wagering requirements completed within 7 to 30 days of the bonus being credited to your account, depending on the specific promotion. Free spins typically expire within 24 to 72 hours of being awarded. If you do not complete the wagering requirements before the bonus expires, the bonus funds and any associated winnings will be forfeited. The exact expiry period for each bonus is clearly stated in the promotion's terms and conditions on the maya99 promotions page.

No, bonus funds cannot be withdrawn directly. They must first be converted to real money by completing the wagering requirements attached to the bonus. Once the wagering requirements are fully met, the bonus funds convert to real cash that can be withdrawn to your GCash, PayMaya, or bank account. Your real money balance and bonus balance are kept separate in your maya99 account — real money is always used first when placing bets, unless you are specifically playing with a bonus.

maya99 offers a comprehensive library of games and betting options for Filipino players. The platform includes online slots from leading providers with hundreds of titles to choose from, live dealer casino games including baccarat, roulette, blackjack, and poker with real dealers streamed in HD, bingo with multiple rooms and prize pools, sports betting covering PBA, NBA, UFC, boxing, football, and more, and specialty games like Dragon Hatch. New games are added regularly, so there is always something fresh to explore on maya99.

Yes. All slot games and RNG (Random Number Generator) casino games on maya99 use certified random number generation technology that is independently audited for fairness. The RTP (Return to Player) percentage for each slot game is displayed in the game's information panel — most slots on maya99 have an RTP between 94% and 97%. Live dealer games use physical cards, wheels, and dice operated by trained dealers in licensed studios, making them inherently transparent. maya99's gaming operations are subject to PAGCOR oversight, which includes regular audits of game fairness and platform integrity.

Absolutely. maya99 is fully optimised for mobile play. The platform is accessible via any modern mobile browser on Android and iOS devices — no app download is required, though a dedicated app may be available depending on your region. Simply visit maya99.app on your mobile browser and log in to access the full game library, cashier, and account settings. The mobile experience is designed to be smooth and responsive, whether you are playing from Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines with a stable internet connection.

Dragon Hatch is one of the most popular specialty games on maya99 — a visually stunning slot-style game featuring dragon egg mechanics, cascading wins, and a free spins bonus round. To play, simply navigate to the Dragon Hatch page from the main menu, select your bet size using the controls at the bottom of the screen, and click Spin. Matching symbols on adjacent reels trigger wins, and cracking dragon eggs during the bonus round can multiply your payouts significantly. Dragon Hatch is available on both desktop and mobile, and you can visit the dedicated page at maya99 Dragon Hatch for more details on how the game works.

maya99 is committed to promoting safe and responsible gambling for all Filipino players. The platform provides a full suite of responsible gaming tools accessible directly from your account settings at no cost. These include deposit limits (daily, weekly, or monthly caps on how much you can fund your account), loss limits (caps on how much you can lose within a set period), session time limits (automatic logout after a specified playing duration), reality checks (on-screen reminders showing how long you have been playing and your net result), cool-off periods (temporary breaks of 24 hours to 6 weeks), and self-exclusion (longer-term or permanent account suspension). All limits take effect immediately once set and cannot be reduced for a minimum cooling-off period.

To activate self-exclusion on maya99, log in to your account and navigate to Account Settings, then select the Responsible Gaming section. Choose Self-Exclusion and select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent exclusion. Once confirmed, your account will be suspended immediately and you will not be able to log in, deposit, or place bets for the duration of the exclusion. During a self-exclusion period, maya99 will also suppress all marketing communications to you. If you are struggling with gambling-related issues, we strongly encourage you to reach out to PAGCOR's responsible gaming resources or seek support from a qualified counsellor.

The minimum age to register and play on maya99 is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations governing online gambling in the Philippines. maya99 performs age verification as part of the KYC process for all new accounts. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned, and the case may be reported to the relevant authorities. We take underage gambling prevention very seriously and encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please take action immediately. Start by using maya99's self-exclusion tool to suspend your account. You can also contact our support team at [email protected] and request that your account be closed. For professional help, PAGCOR operates responsible gaming programmes and can direct you to counselling services available in the Philippines. Talking to a trusted friend, family member, or mental health professional is also an important step. Remember — there is no shame in asking for help, and support is available across the Philippines including in Manila, Cebu, Davao, and Quezon City.

If a game freezes or disconnects during an active round, maya99's system automatically records the state of the game at the point of disconnection. When you log back in and reopen the game, it will resume from where it left off in most cases. If the game does not resume correctly, the round result is determined by the server-side outcome recorded at the time of disconnection — this protects both the player and the platform from disputes. If you believe a bet was lost unfairly due to a technical error, contact our support team at [email protected] with the game name, approximate time of the incident, and your account details, and we will investigate within 48 hours.

There are several common reasons why you might be unable to log in to maya99. First, double-check that you are entering the correct email address and password — passwords are case-sensitive. If you have forgotten your password, use the "Forgot Password" link on the login page. If your account has been locked due to multiple failed login attempts, wait 30 minutes before trying again or contact support. Your account may also be temporarily suspended if it is pending KYC verification, if unusual activity was detected, or if you previously requested a cool-off or self-exclusion period. For any login issue not resolved by the above steps, email [email protected] with your registered email address and a description of the problem.

maya99 is compatible with all modern web browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience, we recommend using the latest version of Google Chrome on both desktop and mobile. The platform is fully responsive and works on Android smartphones and tablets as well as iPhones and iPads. For live dealer games and high-definition slots, a stable internet connection with at least 5 Mbps download speed is recommended. If you experience slow loading times, try clearing your browser cache, disabling browser extensions, or switching to a different network (e.g., from mobile data to Wi-Fi or vice versa).